Returns and Refunds

All order issues must be reported to us within (30) days of delivery. You can return any item purchased through pmala.shop within thirty (30) days of delivery.

After thirty (30) days of delivery, all items purchased through pmala.shop are non-refundable and all sales are final. An order number must be provided in order for your return and refund to be processed.

Once returns are received they will be inspected and processed within 1-2 business days. When your return processing is complete we will issue your refund back to your original payment method. Refunds generally process within 5-7 business days depending on your bank or financial institution. Items returned are fully refundable as long as the items are returned in the condition they were delivered in.

Defective items or items shipped in error are returnable with shipping on us! Items returned because of customer preferences/change of mind are returnable, but we do not cover return shipping in those cases. We will always do our best to provide exchanges or replacements when requested, but due to the deep discounts we offer, we cannot guarantee that inventory will be available.

If you need to initiate a return you can email us at info@pmala.shop!

You may cancel or edit your order on your own within 30 minutes of placing the order. You may make those changes from your order confirmation page, confirmation email, or if you sign in to your account. After the 30 minutes window, we may not be able to cancel your order if it has already been processed. Please note that orders process quickly, so be sure to notify us as soon as possible if you need to make a change. If your order has already shipped and cannot be canceled, please refer to the Return Policy above on how to return your order.For additional help canceling or modifying an order, please email info@pmala.shop. Be sure to include your order number.If your order is missing items please email info@pmala.shop. Be sure to include your order number and a message describing what is missing from the order.

CONTACT US
Phone: +1 (601) 207-0635‬
Email: info@pmala.shop
Address: 400 Commerce Blvd, Fairless Hills, PA 19030, USA
Open time: 10:00 – 16:00, (Monday – Friday)

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